At Amazing Giant Flowers, we want you to have a positive shopping experience. Our refund and return policy is designed to ensure your satisfaction. Please take a moment to review our guidelines for refunds and returns below:
1.Eligibility:
- To be eligible for a refund or return, the item must be unused, in its original condition, and in the original packaging.
- Some products, such as customized or personalized items, may not be eligible for return or refund. Please check the product description for specific details.
2.Timeframe:
- You have 30 days from the date of purchase to initiate a return or refund request.
- Late or overdue requests may not be accepted.
3. Return Process:
- To initiate a return or refund, please contact us at amazinggiantflowers@gmail.com.
- Provide your order number, product details, and reason for the return.
4.Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the item.
- Please note that returns will need to be sent to the following address: [6 Larchfield Ct, Tomball, TX 77375]
5. Refund Process:
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- Refunds will be processed using the original payment method, and the amount refunded will exclude any shipping charges or applicable fees.
Exchanges:
- If you would like to exchange an item for a different size, color, or variant, please contact our customer support team to arrange the exchange.
- Exchanged items are subject to availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may request photos or additional information to assess the issue and provide a resolution.